Refund Policy
Refund Policy
At Intentions Candle Co., each candle is handmade and one of a kind. Because of this, all sales are final.
No Returns or Exchanges
We do not accept returns or exchanges due to the handmade and unique nature of our products. Once a candle is sold, it will not be recreated.
Damaged Items
If your order arrives damaged, please contact us within 48 hours of delivery with:
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Photos of the damaged item
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Photos of the packaging
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Your order number
We will review the issue and, if approved, offer a replacement (if available) or a refund at our discretion.
Incorrect Shipping Information
Intentions Candle Co. is not responsible for orders delivered to incorrect addresses provided at checkout. Please ensure all shipping details are accurate before completing your purchase.
Cancellations
Orders cannot be canceled once they have been processed or shipped.
Contact
If you have questions regarding this policy, please contact us at: